Frequently Asked Questions
A great starting place if you have questions
No, we are wholesale only, not open to the public.
Medford Nursery services the finest independent garden centers and re-wholesalers in the Mid-Atlantic, Northeast, and upper Midwest markets. States we ship to include:
Absolutely! We encourage customers to visit—just reach out to your sales representative to schedule an appointment for guided tours.
Fill out our Wholesale Application Form here or reach out to the Sales Representative for your area. You will then be sent Credit Application and a Bank Authorization Form to be filled out and approved,or can find them here (New Customer Forms).
To order online, you must have a current Medford Nursery account that includes an approved Credit Application and a Bank Authorization Form. To request an account, fill out our Wholesale Application Form here or reach out to the Sales Representative for your area.
The minimum to pick up is $500.00. Minimum order requirements may vary based on the season and your location. For the most accurate and up-to-date information on shipping minimums in your area, please contact your Sales Representative.
The minimum to ship is $1,500.00. Minimum order requirements may vary based on the season and your location. For the most accurate and up-to-date information on shipping minimums in your area, please contact your Sales Representative.
Yes! You must place your order 48 hours in advance, so we have time to bring the material to the loading dock from the field.
We accept checks, credit cards (including Visa, MasterCard, Amex, and Discover), or established credit accounts.
Yes. All deliveries are scheduled with the customer through our logistics department prior to delivery.
Yes! We can attach retail tags to each pot with a price, logo, and SKU. Please fill out our Label Request Form and send to support@medfordnursery.com
Please request a Rack Pickup on our website so we will be notified that a pickup is needed. We will call to advise when we will have a driver in your area.
Medford Nursery is committed to picking up your racks in the quickest timeframe possible. We strive to pick up within 10 days of your delivery; however, this may vary based on where you are located.
We ask that you have the racks broken down prior to the scheduled pick up and ready for the driver upon arrival.
To break down the racks, an instructional video is linked here, as well as on the Rack Pick Up page!
Racks may be returned by the driver if your delivery is the final stop and the truck is heading back to the nursery, but it is not a guarantee. If the truck has additional stops or is not returning to the nursery, the racks will remain with the customer. In that case, we will coordinate a rack pickup at a later date.