Frequently Asked Questions

Please request a Rack Pickup on our website so we will be notified that a pickup is needed. We will call to advise when we will have a driver in your area.

Medford Nursery is committed to picking up your racks in the quickest timeframe possible. We strive to pick up within 10 days of your delivery; however, this may vary based on where you are located.

We ask that you have the racks broken down prior to the scheduled pick up and ready for the driver upon arrival.

To break down the racks, an instructional video is linked here, as well as on the Rack Pick Up page! 

Racks may be returned by the driver if your delivery is the final stop and the truck is heading back to the nursery, but it is not a guarantee. If the truck has additional stops or is not returning to the nursery, the racks will remain with the customer. In that case, we will coordinate a rack pickup at a later date.